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Purchase Protection

What does Purchase Protection actually means ?

Before the dispatch/delivery of the item

If you see that your order has not been dispatched within 3 business days of the promised dispatched date, simply cancel it if you wish. Purchase Protection gives you full flexibility of cancelling the order before it has been dispatched in such a case. Rest assured, your money will be fully refunded under Purchase Protection.

After the dispatch/delivery of the item

If the order is not delivered within 10 days of the order is dispatched, we will cancel your order on your behalf and intimate you about the same. Rest assured, your money will be fully refunded under Purchase Protection.

What does Purchase Protection cover?

You have paid for the item but didn't receive it.
You have received a damaged/defective item or an item that does not comply with the specifications as per your original order. In case of product is Out-Of-Stock and online payment is done, you will get refund within 8 days.

What mode of payment will be used for refund?

Under Purchase Protection, if you have chose Cash On Delivery option, you will get refund from POOJARA TELECOM outlets only. In case of Debit Card, Credit Card or Net Banking, you will be refunded by cheque or online bank transfer.

Not happy with your purchase? Purchase Protection guarantees 100% refund if there is an issue with item quality, size or delivery